Last updated: July 2026
Pet Client Reconnect (ABN 70 483 847 651) respects your privacy and the privacy of your clients. This page explains what information we collect, why, and how it's handled.
When you get in touch through our contact form, we collect the details you provide: your name, business name, email address, and the message you send.
If you engage our services, you may separately share a list of your business's clients (names and contact details) so we can carry out reconnection or follow-up calls on your behalf.
We don't use your details, or your clients' details, for any purpose beyond what you've engaged us for.
Your information, and any client list you provide, is never sold, rented, or shared with third parties for marketing purposes. Enquiry form submissions are relayed to us via Formspree, a form-processing service, solely so we can receive and reply to your message.
Once a campaign you've engaged us for is complete, client lists are securely purged from our active files upon request. Enquiry form submissions are retained only as long as needed to respond to you.
We don't request or store login credentials to your booking software, calendar, or email systems. Where a lapsed client is ready to rebook, we either direct them to your existing booking link or pass their preferred time slot to you directly.
You can ask us at any time what information we hold about you or your clients, request that it be corrected, or request that it be deleted. Just reach out via our contact form.
Questions about this policy can be sent through our contact form.
This policy is a general summary provided for transparency and isn't legal advice. If your business handles client data at scale, it's worth having a solicitor review your privacy practices against the Australian Privacy Principles.